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Appendix A: Technical Support
Our Technical Support staff is ready to assist you with any installation or operating issues you
encounter with your Avocent product. If an issue should develop, follow the steps below for
the fastest possible service:
To resolve an issue:
1. Check the pertinent section of the manual to see if the issue can be resolved by following
the procedures outlined.
2. Check our web site at www.avocent.com/support to search the knowledge base or use the
online service request.
3. Call the Avocent Technical Support location nearest you.
A P P E N D I C E S
- DSVIEW® 3 1
- 3 Software 3
- Product Overview 17
- System Components 18
- Third party products 19
- Supported Units 20
- Target devices 23
- Power devices 23
- System Configuration 24
- Chapter 1: Product Overview 9 25
- Installation 27
- Recommended upgrade process 32
- Running the DSView 3 Software 35
- Opening a client session 36
- Regaining access 38
- Java Installation 39
- Chapter 2: Installation 25 41
- DSView 3 Explorer Windows 43
- Accessing Target Devices 44
- Using the Side Navigation Bar 44
- Using Windows 46
- Displaying pages 49
- Bookmarking a window 50
- Using keyboard commands 51
- Basic Operations 53
- Global System Properties 54
- Legal Notice 55
- PCI Compliance Configuration 55
- Profiles 56
- Changing user options 57
- Changing the color scheme 57
- Changing your password 58
- Specifying a user certificate 59
- Specifying an SSH key 59
- Built-in User Groups 61
- Preemption Levels 62
- Managing ActiveX 64
- Security zones 65
- Advanced Internet options 67
- Certificates 68
- 5. Click Save 70
- Firewalls 72
- NAT Devices 75
- Licenses 76
- To display license keys: 78
- 1. Click the System tab 78
- Adding a new license key 79
- System Information 80
- ISV Partners 80
- DSView 3 Servers 81
- Server certificates 83
- Avocent proxy server 88
- Server trap destinations 89
- Client session information 89
- Unit status polling 92
- DSViewBackupRestore.sh -help 95
- Spoke Servers 96
- Register Spoke Server wizard 99
- Replication 100
- Authentication Services 103
- . This is a 116
- This is a 117
- TACACS+ group implementation 125
- Units View Windows 131
- Topology view 132
- Accessing Units View windows 134
- Showing and hiding units 135
- Units View windows fields 136
- Unit Overview Windows 141
- Unit Status Window 143
- Adding and Deleting Units 145
- Wizards that add units 146
- Secure mode automatically 152
- Adding a target device 153
- Deleting Units 154
- Synchronizing the DSView 3 157
- Software Database 157
- Automatic name push 158
- Automatic name pull 159
- Manual name push 161
- Manual name pull 161
- Topology Synchronization 162
- Merging target devices 166
- Automatic Discovery 168
- Managing Units 171
- Unit Properties 174
- About Access Rights 179
- Unit Access Rights 181
- Managed Appliance Settings 182
- Managed Appliance Status 184
- Target Device Services 186
- Target Device Settings 188
- Target Device Naming 189
- IQ Module Settings 190
- OSCAR interface settings 193
- Local Account Settings 194
- Embedded Units 197
- Asset and Usage Reports 200
- Power Devices 203
- Power Device Input Feed 205
- Power Device Sockets 207
- Unit Sessions and Connections 211
- Active Sessions 217
- Active modem sessions 221
- Connections to Units 223
- Data Logging 227
- Configuring Data Logging 228
- Enabling the SSH server 229
- Enabling the Syslog server 230
- Viewing Data Log Files 236
- SSH Passthrough Sessions 239
- Enabling SSH Passthrough 240
- SSH port sharing 240
- • <zone1/username>: 242
- DSView 3 server> 242
- Escape key sequence 244
- Break sequences 245
- Disconnecting a session 247
- Displaying session output 247
- [spcommand] 248
- Grouping Units 249
- Custom Fields 252
- Unit Groups 255
- Unit group hierarchy 257
- DS Zones 265
- Accessing zones 266
- Transferring units to a zone 267
- Managing zone properties 268
- Using Zones 270
- User actions in a zone 271
- Chapter 16: DS Zones 255 271
- Chapter 16: DS Zones 257 273
- Chapter 16: DS Zones 259 275
- Managing User Accounts 277
- Adding User Accounts 279
- Deleting User Accounts 282
- Unlocking User Accounts 282
- Username 283
- User certificates 284
- User SSH key 284
- User password 285
- User group membership 286
- Preemption level 287
- Phone contact 287
- Email contact 288
- User notes 288
- Custom field properties 288
- User Access Rights 289
- User Groups 291
- User Group Properties 295
- Changing User Group Members 296
- User Group Access Rights 297
- Chapter 18: User Groups 283 299
- Using the Video Viewer 301
- Window Features 302
- Opening a KVM Session 304
- KVM Session Profiles 307
- General profile settings 308
- Cursor profile settings 310
- Toolbar profile settings 311
- Video profile settings 311
- Managing KVM session profiles 313
- General commands 317
- Cursor commands 318
- Toolbar commands 319
- Video commands 320
- Mouse scaling command 320
- Avocent Mouse Sync 321
- Manual Video Adjustment 322
- Saving the View 325
- Displaying Video Viewer Users 325
- Scan Mode 326
- Thumbnail Viewer features 327
- Ctrl-Alt-Delete 331
- Macro groups 333
- Using Virtual Media 336
- Virtual Media dialog box 337
- Using Smart Cards 341
- Video Viewer Troubleshooting 342
- Using the Telnet Viewer 343
- Telnet Viewer Window Features 344
- Telnet Viewer window toolbar 345
- Security Property 346
- Opening a Session 347
- Customizing the Telnet Viewer 347
- Arrow key sequences 349
- Login scripts 351
- Reviewing Session Data 352
- Using Tools 363
- Exporting access rights 365
- Importing data 371
- Rebooting 373
- Upgrading firmware 374
- Resynchronizing units 374
- DSR800 switch 377
- Using Tasks 379
- Adding tasks 380
- Specifying when to run tasks 380
- Task: Migrating units 390
- Running tasks manually 398
- Displaying task results 399
- Deleting tasks 399
- Firmware Management 400
- Events and Event Logs 403
- Event categories 404
- Email Notifications 405
- Displaying the Event Log 408
- Event states 410
- Using the date filter 411
- Plug-ins 415
- Adding Plug-ins 416
- Managing Plug-ins 419
- Appendix A: Technical Support 421
- Appendix B: TCP and UDP Ports 423
- DSView 3 server ports 427
- Generic appliance ports 427
- External authentication ports 429
- SNMP ports 429
- Window features 436
- Rebooting a switch 438
- Managing servers 439
- VT terminal emulation 441
- VT100+ terminal emulation 442
- VT102 terminal emulation 442
- VT100 terminal emulation 443
- Appendices 431 447
- VT220 terminal emulation 449
- Appendices 435 451
- VT52 terminal emulation 453
- VT320 terminal emulation 455
- Appendices 441 457
- Appendix F: Glossary 461
- For Technical Support: 475
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